Technology

Case Management
Case Management
A case management system will help support your organisation on the road to compliance with legislation, record and track actions quickly and accurately and ultimately provide citizens with enhanced customer service through faster response times and transparency.
Document Management
Document Management
Our document management solutions are a collection of intelligent software modules which together empower and enable organisations to discover sensitive and personal information, automate the complex task of building a document management solution and manage documents and records for their entire lifecycle.
Professional Services
Microsoft
Microsoft
Equiniti ICS delivers cutting-edge enterprise solutions across a wide spectrum of the Microsoft-based technology stack including Office 365 and Dynamics 365.
News and Views
News and Views
Keep up to date with all Equiniti ICS news, event information as well as with our key industry insights on our blog.
Who We Are
Who We Are
Find out more about Equniti ICS and who we work with.
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EQ Pulse

EQ Pulse is the new public sector focused periodical newsletter

Embracing Complaints And Building Trust

Understand how we can learn from the feedback we receive, and how the next generation of complaint management can revolutionise customer service.

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Case and Information Management Systems for the public sector

We work in partnership with our clients to deliver timely and accurate products and services and help keep even the most complex things simple.

Case Management

Our case management solutions are proven to make your organisation more efficient and reliable.

Document and Records Management

EDRMS solutions that enable organisations to successfully manage their document and records for their entire lifecycle from inception to disposal. ...

Professional Services

From upgrading legacy systems to providing powerful data analysis, our services provide added value to organisations.

Microsoft Solutions

As Microsoft Gold partners we deliver enterprise solutions across a wide spectrum of the Microsoft-based technology stack.

Part of the Equiniti Group

Equiniti ICS is based in Belfast where we’ve been delivering technology led solutions for over 50 years, helping our clients reduce costs, deliver value and drive efficiencies across their organisations.

Who We Are

Our latest news, events and insights

Is Your Customer Service Process Automated Yet?

Using complaints as a catalyst for change in the public sector

Robotic Process Automation: Threat or Opportunity?

How RPA Fits Within The Workplace

KEEP IN TOUCH

Talk to us today about how we can help deliver innovative digital solutions for your organisation's needs.