Citizens are consumers too. As consumers their expectations in terms of the service they receive has become much more sophisticated. Expectations are being driven by organisations that do things supremely well using digital technology.
The experience citizens receive when using government service often falls short of their consumer expectations. Distinct parts of government don’t seem to talk. Government service is often merely responsive (or unresponsive) when it should be proactive.
Citizens also have a heightened appreciation of good service, based on experience. When public service falls short, questions about accountability and fitness for purpose inevitably arise.
Equiniti works with central and local government, non-departmental bodies, education and health organisations. Our focus is on creating systems that result in a consistent and fulfilling citizen experience – through the application of flexible and agile technology.