End-to-end forensic case management systems

At Equiniti ICS, we deliver digital technology that enables organisations to achieve more with less and new with less. We create solutions for forensic organisations building innovative technology that de-risk projects, shortens time to value and improves the customer experience.

With a proven track record in providing web-based end-to-end forensic case management systems (CMS), our solutions provide full transparency and accountability. Our solution incorporates submission and item handling, barcode tracking functionality, workflow integration for work order review and approval, work instruction generation and report writing, integration for records management, document generation, email functionality, and a quality management system, facilitating compliance with ISO 17025 standards.

We integrate our CMS with Laboratory Information Systems (LIMS) and integrate with the Causeway Criminal Justice System in N.Ireland with two directional messaging. Our solution provides comprehensive BI tools including user configurable dashboards.

Here's what we can do for you...

Security, audit and data protection

With an in-depth knowledge of investigative processes, we ensure that security, audit and data protection are at the core of our software. Our solution helps to protect the sharing and distribution of information across the investigative environment via case-allocated permissions. The integrated audit capabilities allow the organisation to protect and maintain confidential information in line with legislative requirements.

Association of cases and parties and allegations

Our solution enables the association of many party types including: complainants, investigating officers, witnesses, legal representatives and interested parties across multiple allegations within a case. Linking cases for incident investigation is also possible.

Tasks, actions, alerts, escalations and messages

Functionality controlled by the phase and state of the case ensures all related activity and information is available, assisting the case owner and case team in progressing the case within teams and across departments.

Internal and formal recommendations

The solution includes the facility for team members to record and recommend case activity for the case owner to approve or decline. Internal operating recommendations are distinct from formal recommendations which relate case actions that impact external parties, for example recommending a prosecution.

Exhibit and evidence tracking

All documents are tracked via barcode readers. This allows the location and ownership of each exhibit to be identified at any time. 


Workflow handles investigative case processing, ensuring each user has an automated work queue showing tasks that have been allocated to them. Workflow provides full audit control and accountability, enabling business processes to be monitored and any impending problems to be identified.

Document management

Our document management solution delivers greater control over your documentation, with the assurance of traceability and compliance. It can be integrated into the investigative case management software, ensuring the effective storage, search and retrieval of any documents associated with the case. 


The business analytics tool can provide information in a wide variety of report formats.

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