Why is effective Case Management so important?

Case management is often a prolonged process due to organisations employing traditional manual methods for reporting, tracking and communicating outcomes.

With the introduction of multi-channel communication methods in the last decade, customers’ expectations have changed and therefore expected response times are shorter. In order to implement an effective case management system to ensure you comply with these expectations, a digital platform is required.

How can you benefit from a case management system?

  • Compliance with legislation - case management is a means of successfully enforcing compliance and meeting necessary legislative requirements, including 2018’s impending GDPR regulations.
  • Integration with third party apps – our case management solution integrates smoothly and seamlessly with other platforms and third party systems you’re already using, simplifying the process for your staff and, ultimately, your business as a whole.
  • Streamlined recording – in today’s fast-paced, technological environment the ability to record quickly and accurately across different devices and communication channels is essential. Our solution makes managing complex caseloads fit neatly into a wider strategy for governance, risk and compliance management.  
  • Improved customer service – through cutting edge technology we can provide multi-channel engagement with your customers, as well as more appropriate and personable responses and outcomes. Effective case management has never been greater – or more achievable.

The Public Sector Case Management Implementation Guide

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Who needs case management?

  • For any organisation looking to replace or automate and streamline complaints, investigation, inspection, subject access request, Freedom of Information, grants or claims management
  • For organisations seeking to shoulder the burden of proof in relation to legislative requirement.
  • For organisations seeking to show compliance with industry standard or internal regulation and process
  • For organisations wishing to streamline and automate process whilst remaining accountable
  • For organisations wishing to demonstrate efficiency and return on investment through comprehensive BI and reporting
  • For organisations who place citizen satisfaction with service high on their agenda
  • For organisations that want an effective and modern user interface, in line with the Microsoft digital office experience that millions of staff already use on a daily basis

Case Study

Equiniti ICS provided a major forensics science organisation with a sophisticated case management system (CMS). 

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How can Equiniti ICS help you implement a case management solution?

Our case management services are specially designed to meet the bespoke requirements faced by your business. We understand that all cases are different and therefore any management solution must be equipped to handle any and all intricacies, as well as provide the ability to monitor case progress and be reactive to updates whenever and wherever you are.

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