If you’re frustrated with case management solutions that don’t meet the bespoke requirements of your organisation, Equiniti can help.
The benefits of our case management solution include:
- Compliance with legislation - case management is a means of successfully enforcing compliance and meeting necessary legislative requirements, including 2018’s impending GDPR regulations.
- Integration with third party apps – our case management solution integrates smoothly and seamlessly with other platforms and third party systems you’re already using, simplifying the process for your staff and, ultimately, your business as a whole.
- Streamlined recording – in today’s fast-paced, technological environment the ability to record quickly and accurately across different devices and communication channels is essential. Our solution makes managing complex caseloads fit neatly into a wider strategy for governance, risk and compliance management.
- Improved customer service – through cutting edge technology we can provide multi-channel engagement with your customers, as well as more appropriate and personable responses and outcomes. Effective case management has never been greater – or more achievable.
Our case management services are specially designed to meet the unique challenges and responsibilities faced by your business. We understand that all cases are different and therefore any management solution must be equipped to handle any and all intricacies, as well as provide the ability to monitor case progress and be reactive to updates whenever and wherever you are.
Our easy-to-use applications streamline complex processes that require a combination of human tasks and electronic workflow – for example, incoming applications, submitted claims, complaints, claims moving to litigation, and much more. These solutions are tailored to better support individual and collective workflow, management collaboration, image and content storage, and processing of electronic files or cases.
Case management has become infinitely more complex and nuanced over recent years, and only now is technology finally delivering what organisations really need from it. From legal to medical, whatever type of dynamic case management your organisation requires, Equiniti has the expertise to make it happen.
The fully integrated system replaces several disparate systems allowing LPS to handle the additional business complexity resulting from a substantial programme of rating reforms and significant organisational change. The solution from Equiniti has ensured that we have continued to maintain an operational service in very challenging times.”
— Land and Property Services