Improving customer service with our complaint handling tools

Equiniti ICS is a trusted partner in delivering complaint management solutions with a proven track record of adding value to our clients customer service operations.

Our software currently manages over 4.5 million complaints for some of the most highly regulated organisations in the UK.

Dynamics 365 for Complaints Management is our cloud based case management solution built on Microsoft Dynamics 365. It takes our industry leading experience in the case management domain and applies it to a Dynamics 365 tenant.

Dynamics 365 for Complaints Management equips public bodies with the tools to manage individual cases, track service related activities and quickly locate the best resolution. Case workers are empowered with the ability to deliver Omni-channel solutions to citizens to ensure they are provided with an efficient, consistent level of service regardless of the channel they choose to communicate through.

Read our case study on how we developed an effective complaints management platform on Dynamics 365 for a UK investigative body.

Case Study

Who is it for?

  • Organisations who require a cost effective complaint management solution
  • Organisations who're looking to leverage existing Microsoft Dynamics licenses
  • Organisations looking for a quickly configurable case management solution

It provides accountability throughout the complaint journey, enabling organisations to remain compliant, and can be customised to handle the complaint processes of a range of regulated organisations.

Our product experts are on hand to demonstrate our solutions powerful functionality and how it can be deployed across multiple sector as a highly efficient complaint management and handling platform.

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Key benefits

  • A cost effective, scalable, low risk solution that maximises existing investments in MS Dynamics
  • Direct Citizen Interaction, management and communication.
  • Access at any time, from any location via native apps or all current mobile and desktop browsers.
  • Develop and utilise knowledge base library for common complaint resources. 
  • Configurable workflows which can be edited in browser by clients
  • Comprehensive reporting via real-time dashboards
  • Scheduled reporting and powerful Management Information/capabilities gaining powerful business insights.