Equiniti's case management services have been specially designed to meet the unique and complex challenges and responsibilities faced by our public sector clients. We have developed a broad range of case management solutions to meet the most complex public sector processes, including insolvency, Policy Ombudsman and Forensics investigation.
As a result we understand that all cases are different and therefore any solution must be equipped to handle any and all intricacies, as well as provide the ability to monitor case progress and be reactive to updates whenever and wherever you are.
EQ 365 is a commercial off the shelf (COTS), cloud based case management solution built on Microsoft Dynamics 365. It takes our industry leading experience in the case management domain and applies it to a Dynamics 365 tenant. It is aimed at organisations who require:
- An off the shelf case management solution
- To leverage an existing Office 365 or Dynamics 365 investment
- A quickly configurable case management solution
Our aim is to make use of a platform that many UK public sector organisations have already invested in, to deliver a fully-fledged case management solution in any conceivable flavour (e.g. Complaints, grants, SLA management, investigation, inspection, and claims etc.)