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Perito Case

Perito Case is our complex case management system, specifically designed to meet the unique and complex challenges and responsibilities faced by organisations on their digital transformation journeys. 

With an off the shelf core designed to meet complex case management requirements, we then take specific client requirements and build a tailored system around this base, offering unparalleled levels of extensibility to fulfil exact requirements to manage cases across a range of disciplines including Obudsman, Forensics, Judicial, Investigative and Inspection. This principle allows us to offer a fully integrated case management platform whilst also delivering exceptional value to clients.

Equiniti ICS has over a long period of time developed and supported both Case Management and DNA database administration solutions for FSNI. They have closely worked with FSNI in its’s transformation programme to deliver and integrate new and advanced Case Management, Laboratory Information Management System and Quality Management document control application solutions to meet new and enhanced management information requirements to improve case throughput.

— Forensic Science Northern Ireland

Key benefits 

  • Efficient management of cases leading to better decision making
  • Streamline business processes with workflow automation tool
  • Insightful, single consistent user view
  • Rapid deployment, configuration and implementation
  • COTS core product with bespoke development leading to cost savings
  • Customisable dashboards, reporting and BI across all case processes

Complaint management

Our complaint management solution captures, manages and tracks your complaints from initial contact through to resolution, helping organisations to process a complaint through any channel in their organisation, whether call centre, branch or online. It produces all the required communications including letters and detailed management information and reports which are essential in determining the root cause of complaints.

It provides accountability throughout the complaint journey, enabling organisations to remain compliant, and can be customised to handle the complaint processes of a range of regulated organisations.

Investigative case management

Our investigative case management software manages the investigative process from end to end, regardless of complexity. It allows investigators to manage their resources, assets and intelligence across the investigation.

Created in line with legislative requirements, it streamlines the investigative process, ensuring that progress is accurately prioritised, assigned and monitored. It also safeguards full accountability of all decision, with data and associated documentation stored securely.

Forensic case management

At Equiniti, with a proven track record in forensics case management, we understand your challenges. We know that transparency and accountability are paramount and provide web-based end-to-end forensic case management systems (CMS) designed specifically for the forensics market.

Our CMS solutions includes everything you need from submission and item handling, to barcode tracking through to integration with LIMs and record management. The addition of our integrated quality management system also facilitates compliance with ISO 17025 standards.

Ombudsman case management

With a proven track record working with Ombudsman and regulatory bodies we help our clients manage cases within strict regulatory guidelines. Helping organisations to manage ever increasing workloads, our solutions perform ongoing management and tracking of each case, tracks time and cost per case and undertakes extensive reporting against KPIs. It also allows for the capture of valuable data to allow our clients to make policy and practice recommendations for improvement.

Grants case management

Equiniti’s web-based grant management system streamlines grant processes from application and solicitation through to award notification and ongoing monitoring. It helps organisations to automate the grant application process to track grants, assign funds and demonstrate accountability. Inbuilt workflow provide assurance that the correct procedures are followed every time with full auditing across all activities.