Equiniti Citizen Portal

EQPortal - Online citizen portal

EQPortal is a self-service system that supports secure digital transactions between citizens and public bodies. Our online portal provides a consistent, transparent and reliable platform allowing users to access information and services when they need them.

Tailored to the unique requirements of an organisation and its key stakeholders, EQPortal clearly and securely displays all relevant details in one place, allowing access at home, at work or on the move. This makes it quick and easy for customers to get the information they require, reducing the need for an organisations employees to answer repetitive queries, radically enhancing time efficiencies.

EQPortal is perfect for organisations who wish to develop or enhance their online interactions and services available to their citizens or customers. 

EQPortal can:

  • Provide citizens and customers with all relevant documents and information in one single online location, negating the need to navigate multiple websites and logins.
  • Share personalised messages with users via their account homepage and correspond via EQPortal drastically reducing the need for citizens to contact caseworkers and increase response times.
  • EQPortal will seamlessly integrate with current systems and software, removing the costly and time consuming offline manual process.
  • Improve relationships and response times as EQPortal makes it quick and easy for customers to communicate with you anytime, anywhere. This results in greater customer engagement and increased satisfaction.
  • Secure self-service – effective cyber security is vital for you and your customers. A secure login page protects company and customer details, accessed using a unique identifier code, password and security questions.
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