Mobile Worker enables employees to connect remotely on any device and retrieve the up-to-date information they need to successfully do their job at each stage of service delivery.
Through our innovative field service management software, your employees can capture, annotate and manage notes, forms, images, sound, video and various other media, and upload to a private and secure Equiniti system using their mobile devices. They can even capture data offline to be synched back to your company’s case management system.
The benefits of our Mobile Workforce management solution include:
- Seamless integration – the solution is fully configurable and can be customised to the specific needs of you and your employees. It can be integrated with your existing back-end system or as part of an Equiniti service.
- Secure storage – all data is consolidated, stored and safeguarded in the secure Equiniti data centre and can be accessed securely any time from any location by your field employees.
- Protected files - files are encrypted to keep data protected even when an employee’s device has been lost or stolen. This safeguards your business and enables you to satisfy your compliance requirements.
- Real-time planning - Integrate accurate up to date information from other sources, such as travel conditions, weather and site warnings. This helps keep field workers safer and enables them to make informed decisions on route planning and any special requirements for specific visits.
- Removal of manual processes – manual paper-based processes become digitised for you and your employees, wherever they are, reducing processing times and cost to the business.
Fully configurable and customised to your specific requirements, our Mobile Workforce solution is available as a supporting module within our case management offering.
Get in touch today and discover how Equiniti can revolutionise how your field employees access and record data.